Our Reviews

Great experience.

Resolved by issue without excessive and unnecessary charges

Effortless purchasing experience. Friendly staff that is knowledgeable about their vehicles.

Nothing to say

Took me in early. Finished earlier than expected. Cost was less than expected. Service Manager was very professional.

Easy and uneventful

I am a senior citizen on a fixed income, retired. I usually get my oil change at your location. Now you have a price of oil change I called to ask price.your company all about profits. Repeat customers don't do online ,never get promo deals monthly or email coupons. It's terrible that #1 I brought all four tires,my usual tire price care my SUV size I want to stay with Same style tires.onkynget free rotation if get oil change,#2 buy tires don't get free balance of tires? I pay money for tires,really terrible,got car got road tires package rims,etc of tires waste of $800.00. Now prices etc up.were my car was repaired from a rear ended accident they better price.$77.00 not your $159.00 plus tax really? Your moto about how you value customers? If I handed call spoke to Chris and Mark, I was quoted a price $35.00 I got there person to tell me different price,? Mark tell me well life car up,pay tech for doing your car. Really not good customer service, and customer should have to do research and then say I was told this or that?

Brought vehicle in for scheduled oil change and requested a tire rotation as well since they supposedly weren't done since 2023 according to my records..Having doubts about that now... Received vehicle back and noticed after I got home, the tires were not rotated as I requested, but documented as "completed" on service record. Reason I know they weren't rotated is because the left rear wheel assembly has a curb rash scuff that was temp paint repaired and should of been rotated to other side or forward if that was the case. I understand it's an internal function included in the oil change service package and not an extra cost ...but please do the job or state reason why it wasn't done. Car was in service area for 2.5 hrs.

Great customer service and timely service also great work om the steering column

Ya done good

Like this dealer more then all the other ones besides evergreen chevy this one has great customer service

Great experience as a first time buyer out in State. Did not expect to drive back home in our brand new Chevy car. Sales representatives were real friendly and easy to work with.

Schedule appointment online for recall 2024 blazer ev parking brake and multi point inspection, tire rotation. Service advisor unaware of recall, said to new 6-25-2025 issue. Informed advisor to go with the service. after returning to dealership advisor said they were performing a temporary fix on the parking brake. Everything good to the point the next day error message on my car service tire monitoring system. This makes me have to make a extra trip back to the dealership. Second time this has happened.

Mulan is always so friendly and welcoming. He finds what we want quickly and makes everything smooth and easy!

The appointment went real well and they did all that i asked.

Just purchased 2026 Equinox RS. Tracy Hoffer did a wonderful job all the way down the line. From the test drive to explaining the features. Very satisfied with the whole purchasing experience.

Worse dealership ever. Chevy truck is sucks big time. I everyone I know stay away from Chevy.

Have been having this issue with my vehicle for months. Couldn't "see" the issue when it was logged on the device that checks for errors. Also made it known that the rear heater wasn't working months ago and reminded today when I brought the vehicle in. Was at the shop from 8a until 3p and low and behold one issue corrected, the rear heat not even checked.

Great service in a very speedy manor.

Warranty item they did there job no complaints on my part . Thank you

It went well. I was hoping for more explanation of the diagnostic!

Representatives were very courteous and listened to our issues. Technician reached out daily to let us know what was going on with our truck. Transmision issue is resolved, but the check engine light still goes on and off at times. overall great experience.

The Auto-off has now been in the shop to be looked at 3 times. First time you didn't have time as they could not locate a draw on power to make battery low, but paperwork would be left open to bring back in. Brought in and battery charged and it worked for a couple months and then stopped working for a couple months. Brought in again and same thing, battery low so charged up battery and so far it is working again. My seat though, been a problem for a long time, still not fixed as it continues to drop about 1/8" per hour of driving, and in 8 hours that moves it about 1-1/4" back diagonal from the steering wheel. So about 3 times for each problem, I've had someone look at those issues, and hoping the auto-off continues to work, and the seat is still an issue. They have fixed some other issues with success, some I don't think they know why, like transmission shifting fixed itself after the first battery charge. It was shifting horribly long till it went in the first time.

Alexi, and Vlad took excellent care of my wife and me. They took such good care my wife decided to buy from you guys as well the same day. They went above and beyond with great ethics and care. Best car dealership experience hands down with these two guys.

Was able to start the process over the phone which made the wait time at the dealer much less than it could have been. Got the exact deal I was looking for

Vanis is an awesome guy, he made my buying experience fun and easy.

Everything went well!

That we was treated nicely and warmly and the fact that chances is what people need in life nowadays

It was a decent experience, but I was never updated on my vehicles status or how long the service was going to take. I had to walk to the counter and ask. I was met with an awkward look and was told it would take all day. I found that to be pretty rude. Had I known, I would have asked for a loaner or dropped off. My helper seemed uninformed and uninterested in providing me service. Standard, take a number and take a seat. Did not feel like a valued customer.

Service rep was polite and responsive. She did a great job getting me checked in and followed up on upcoming service needs. Did get a few sales people to try the press for a new vehicle, but just no feasible on a fixed income with current rates.

Quick and easy

Very convincing.

They immediately took our car in to get the battery replaced and within an hour and a half, we were on our way and the cost was less than half the quote we received from a local tire dealership. That is why we bring our car to place we purchased the vehicle. We know they have the correct part(s) and the work is to specification of the manufacturer.

Titus will is the best and William always helps me out!

The work was incomplete and not verified. I left the dealership with issues unresolved and a dent in my driver door. I’m waiting to hear back about the cause of the dent

Great friendly service

Easy clear communication with service rep and the waiting area is bright and clean

Gary literally had the best customer service skills ever. I had already spent several months reaching out to different dealerships, but they lacked the customer service I was looking for (not returning calls, trying to push a car on me that I did not want, etc.). I was pleasantly surprised by how easy he made everything. The dealership was clean and all the staff we encountered were friendly and professional. I could not have asked for a better experience.

I purchased my third car from this dealership in the past 8 years. From the same salesman. I’ve had service done on all three cars during this time and have received excellent and timely service each and every time.

Courteous and professional

I took my truck in for an oil change and multipoint inspection. The visit report I received stated top off of fluids. However the next day my truck notified me I was low on washer fluid. When I looked up what was included in the multipoint inspection, washer fluid is included. I'm concerned that things were marked as completed on the report that were not in fact done

They are always kind and courteous, they listen to what I have to say and they don't judge me or treat me differently just because I'm a girl! Then they schedule me an appointment ASAP to fix whatever problem that I'm having.I never have anybody work on my car except Titus Will in Parkland because I've never had a problem with their performance.

Fast,efficient and courteous customer service

Doing very well

I will never go to this Chevy place ever again.

Quick,complete

I made an appointment for an oil change and it took three hours. If i had know it would take that long I would have taken a shuttle to go home. What’s the point of making an appointment for something that should take an hour at the longest?! Might have to take my business elsewhere. If the service people were running behind or low staffed, they should make a comment to the customer! Not happy customer.

I was blatantly lied to. I was led to believe that the catalytic converter was insured up to 150,000 miles. It was only to 80,000 miles and the part that was wrong was only insured up to 50K miles. This breach in trust will mean I will never walk into this dealership again, as I am not sure that I can trust the advice or service.

$400 for an hour repair on a door lock does not make me happy. Then $600 for just replacing front brake pads (which I have done myself; takes one hour to do-and life time pads cost $80) so $500 for labor...........don't expect a recomendation, Your service personnel were friendly and Professional.

So, we went to Titus Will in Tacoma to look into buying a used car. We ended up testing driving four new ones. I picked the one we sat down and talked about the price. That’s when I got a rush of panic. This was a huge financial change for me. I’ve never bought a new car in over 20 years. The sales associate said, “Wait here, I’ll have you talk to Vanis Daniels.” So, we walked over to his desk. He didn’t start talking about money and what the company wanted right away. Instead, he asked my husband and me, “What do you want?” He actually made us feel like we mattered, which was huge. No one has ever done that for us. We sat for hours, and he made us feel like family. At no point did he make us feel anxious or pressured. By the end of our experience, we drove off in a brand-new Chevrolet. We were so happy with our choice. Vanis deserves all the praise. We gained a new friend, and he’s by far the best salesperson I’ve ever worked with. He deserves an award for his kindness and professionalism. If he ever leaves, I don’t think I’d return.

I it was a pleasant and low pressure

I had a good experience with the service dept . But I think $150.00 is way too much for oil change . I like coming to dealer but I might have to look other places to price compare !

Good service

Will did a great job with our first visit to your facility

First class service

Quick and thorough service.

The comfortability the friendly words is straight out prices just overall good excellent thank you

Gary was great to work with and the buying experience was very good.

Great to work with

Everything went smooth Gary Carroll is the best!

Good service, found a great deal. If I come across someone looking for a car I will refer to Tyrell

I bought our present Impala new way back in 2006 from Titus-Will. Next year (2026), it will be 20 years old and still in great running condition. For that length of time, we have only put about 57,000 miles on it, which means we don't go on many lengthy trips due to our advanced age. I am still driving that same old car, but thanks to the service department at Titus-Will our car is still in good shape. I remember some 60+ years ago, I bought my first car (a 1964 SS Impala with a 327 engine) and I really loved that car. Of course, I have had several different cars since then, but I will always remember the Impalas and how long we kept them. I only recently found out that the Impalas were discontinued about two years ago. That was sad to hear, but changes must occur as time goes on. I will enjoy driving as long as possible. Thanks again to Titus-Will for keeping us safely on the road all these years.

EXCELLENT PARTS AND SERVICE PERSONNEL, EXCELLENT PEOPLE PERSON SKILLS AND GO ABOVE AND BEYOND TO SATISFY THEIR CUSTOMERS

sales staff was extremely helpful.

Fast, convenient and great customer services